Peanelle
Peanelle
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Help & support

Guides for common questions. Can't find what you need? Open Peanelle and click “Report an issue” in the nav to file a ticket.

Billing

Billing, plan changes, and cancellation
You want to upgrade, downgrade, or cancel your Peanelle plan, or you have a question about a charge.

TikTok Shop

Connecting your TikTok Shop
You want to connect your TikTok Shop directly so Peanelle syncs orders automatically, instead of uploading CSVs manually every time.

CSV Import

CSV import: common issues & fixes
You uploaded a TikTok Seller Center CSV and got one of these:

Data Accuracy

My numbers don't match Seller Center
Your Peanelle dashboard shows a different revenue, fee total, or net profit than what TikTok Seller Center shows for the same date range.

Metrics

Understanding MER and True ROAS
Your dashboard shows two marketing metrics — **MER** and **True ROAS** — and you want to know what they mean, why they differ, and which one actually tells you if your ads are prof…